From designing your service strategy through implementation, roll out and sustainability we are with you every step of the way
So you’ve got a brilliant Customer Experience designed, developed and ready to go… our expertise doesn’t stop here
Implementation and sustaining is the hardest part of making any change. With over 16 years of leading and supporting hundreds of change programmes we know what it takes to implement change successfully.
This includes Service Transformation at scale across Systems and multiple organisations in health, in multi-national organisations across brands and countries, programmes delivered across hundreds of locations and hundreds of thousands of staff. However, our experience also includes smaller scale local projects, individual teams and right down to individual leaders.
We work in different ways to suit different clients. Leading from the front, co- delivery from the side, coaching and supporting from the back. We match your capability and capacity. We build in sustainability, however many of our clients choose to continue to keep us on contract to inject planned boosts of service energy to train new staff and leaders and ensure the delivery of results.