Designing and delivering brilliant training experiences that turn your staff into Service Heroes

It is said that  you make or break your brand in the last 3 feet. For us this means your people being your brand and being able to deliver the customer service experience you want them to give

Consistency is king. We find every organisation has a few natural service givers; the goal is enabling and motivating every member of staff to give a great customer experience every time.

We design and deliver training that translates your Customer Experience into simple, memorable steps – actions and behaviours.  And we develop your leaders to lead for service.

We deliver this training in a variety of engaging and fun ways that work for your business and minimise disruption to operations. We use a blended approach – e-learning and face to face, bite sized, blitz and 1:1 coaching. We train direct with your front line and train your trainers.

We create service heroes and help you to keep creating service heroes.

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   hello@impactinnovation.co.uk