We are the Award Winning Customer and Patient Experience Company

IT'S NOT JUST TALK...

CHECK OUT THESE NUMBERS

increase in contact centre call quality

increase in Customer Satisfaction

 in direct savings identified

SO, WHAT DO WE DO?

Designing the interactions with your customers so they always create value... Service with Teeth

Innovation in the services you offer to your customers

SERVICE

ENGAGEMENT

AND TRAINING

Designing and delivering brilliant training experiences that turn your staff into Service Heroes

SERVICE

TRANSFORMATION AND SUSTAINABILITY

From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way

17 Years of Patient and Customer Experience excellence in one perfect package

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...

17 Years of impact, innovation and improving outcomes in healthcare

With 17 years' experience in the health sector, working from the front line to Department of Health, we have applied our customer expertise to experience in health... This is only one aspect of the work that we carry out in the health sector however.

impact innovation in health >

OUR LATEST NEWS

HAPPY BIRTHDAY!

A massive Happy Birthday to our amazing client the NHS!  “The National Health Service turned 70 on 5 July 2018. It’s the perfect opportunity to celebrate the achievements of one of the nation’s most loved institutions, to appreciate the vital role the service plays in our lives, and to recognise and thank the extraordinary NHS staff – the everyday heroes – who are there to guide, support and care for us, day in, day out.” NHS England

POSITIVE AND PRODUCTIVE PATIENT EXPERIENCE

We’re extremely excited and proud of this brand new healthcare package to support anyone who works directly with patients in a healthcare environment. It aims to make a positive and productive patient experience inevitable in every situation, leading to improved clinical outcomes through collaborative patients who are involved in their own recovery and ongoing wellbeing.

SEE US AT THE NHS HEALTH AND CARE INNOVATION EXPO 2018!

Come and have a chat with us at the NHS England Health Care & Innovation Expo on 5 and 6 September at Manchester Central. The Expo captures the full spectrum of collaborative and individual work across all types of public and private sector organisations working towards improved health and care. We will be showcasing our new Positive + Productive Patient Experience Programme which is a new development package to support anyone who works directly with patients, carers and families in a healthcare environment.

OUR JOURNEY

BIRMINGHAM cHILDREN'S HOSPITAL - OUR CHOSEN CHARITY

after working with birmingham children’s hospital on various projects for some years now we are proud to call them our chosen charity...

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   hello@impactinnovation.co.uk

IT'S NOT JUST TALK...

HERE ARE ONLY SOME OF OUR RESULTS

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...

SEE US AT THE NHS HEALTH AND CARE INNOVATION EXPO 2018!

.

The Positive and Productive Patient Experience Programme is a new development package to support everyone who works directly with patients, carers and families in a healthcare environment. Click here to find out more...