We are the Award Winning
Customer and Patient Experience Company
IT'S NOT JUST TALK...
CHECK OUT THESE NUMBERS
increase in contact centre call quality
increase in Customer Satisfaction
in direct savings identified
SO, WHAT DO WE DO?
Designing the interactions with your customers so they always create value... Service with Teeth
Innovation in the services you offer to your customers
SERVICE
ENGAGEMENT
AND TRAINING
Designing and delivering brilliant training experiences that turn your staff into Service Heroes
SERVICE
TRANSFORMATION AND SUSTAINABILITY
From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way
17 Years of impact, innovation and improving outcomes in healthcare
With 17 years' experience in the health sector, working from the front line to Department of Health, we have applied our customer expertise to experience in health... This is only one aspect of the work that we carry out in the health sector however.
impact innovation in health >
OUR LATEST NEWS
NHS England, South West and North Staff Days
Just one of our quick paced, high value workshops we recently delivered:
Build a 24 hour resiliency plan: an individual diagnostic of the high and low impact moments of resilience and how each felt mentally and physically in a typical 24hour workday. Through sharing with each other, they then built in more ways to improve their everyday resiliency.
POSITIVE AND PRODUCTIVE PATIENT EXPERIENCE
We’re extremely excited and proud of this brand new healthcare package to support anyone who works directly with patients in a healthcare environment. It aims to make a positive and productive patient experience inevitable in every situation, leading to improved clinical outcomes through collaborative patients who are involved in their own recovery and ongoing wellbeing.
PPPEP >
SEE US AT THE NHS HEALTH AND CARE INNOVATION EXPO 2018!
Come and have a chat with us at the NHS England Health Care & Innovation Expo on 5 and 6 September at Manchester Central. The Expo captures the full spectrum of collaborative and individual work across all types of public and private sector organisations working towards improved health and care. We will be showcasing our new Positive + Productive Patient Experience Programme which is a new development package to support anyone who works directly with patients, carers and families in a healthcare environment.
OUR JOURNEY
BIRMINGHAM cHILDREN'S HOSPITAL - OUR CHOSEN CHARITY
after working with birmingham children’s hospital on various projects for some years now we are proud to call them our chosen charity...
27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ
Tel: +44 (0)1926 431109 | hello@impactinnovation.co.uk
