We are the Award Winning

Customer Experience Company

Click here to go to Impact Innovation's Linkedin page Impact Innovation, customer experience experts

IT'S NOT JUST TALK...

HERE ARE ONLY SOME OF OUR RESULTS

increase in contact centre call quality

increase in Customer Satisfaction

 in direct savings identified

Increase in occupancy

reduction in absenteeism

SO, WHAT DO WE DO?

CUSTOMER

SERVICE

Designing the interactions with your customers so they always create value... Service with Teeth

SERVICE

PROPOSITIONS

Innovation in the services you offer to your customers

SERVICE

ENGAGEMENT

AND TRAINING

Designing and delivering brilliant training experiences that turn your staff into Service Heroes

SERVICE

TRANSFORMATION AND SUSTAINABILITY

From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way

OUR LATEST NEWS

OUR NEW CLIENT...

Impact are excited to be working with our new client New Look, visiting their fantastic stores and getting ourselves immersed in their Customer Service Experience.

 

Look out for more details on this great project over the next few months.

WE LOVE LEAMINGTON SPA!

So much so that we have moved to new premises, but stayed right in the heart of this historic town.

 

27 Regent Street is a great location, near to transport and shops.

 

Our offices cover 3  floors, so keeps us all fit. They are light and airy and really help get those innovative juices flowing!

GROWING OUR TEAM

We would like to introduce our two newest recruits to you, Dannii Newman and Jan Inglis.

 

Dannii joins us as a Programme

Co-ordinator and Trainer, and Jan is leading our Marketing activities.

 

Both ladies are keen on keeping fit, and have a passion for Customer Service.

OUR DANGEROUS BOOKS

Our Dangerous Books feature myth-busting approaches to a range of business challenges, how Impact Innovation’s simple but often radical strategies have transformed the people, the teams and the organisations we have worked with....

 

 

 

SIGN UP TO OUR IMPACT INSIGHTS

27 Regent Street, Leamington Spa, Warwickshire, CV32 5EJ

Tel: +44 (0)1926 431109   |   hello@impactinnovation.co.uk

Click here to go to Impact Innovation's Linkedin page

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Impact Innovation, customer experience experts

IT'S NOT JUST TALK...

HERE ARE ONLY SOME OF OUR RESULTS

Click here to go to Impact Innovation's Linkedin page
Click here to go to Impact Innovation's Linkedin page