We are the Award Winning
Customer Experience Company
increase in contact centre call quality
increase in Customer Satisfaction
in direct savings identified
Designing the interactions with your customers so they always create value... Service with Teeth
Innovation in the services you offer to your customers
Designing and delivering brilliant training experiences that turn your staff into Service Heroes
From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way
With 15 years' experience in the health sector, working from the front line to Department of Health, we have applied our customer expertise to experience in health... This is only one aspect of the work that we carry out in the health sector however.
impact innovation in health >
We have worked with Birmingham Children’s Hospital on various projects for some years now we are proud to call them our chosen charity.
We hope the children will enjoy making some Easter crafts with this big bundle of creative awesomeness we sent them…
Impact have had a great year working with New Look, getting immersed in their Customer Service Experience and meeting loads of brilliant New Look people along the way in stores, head office and contact centres.
We’re looking forward to another exciting New Look year in 2018 and beyond!
So would you go naked into the office??? It is vital to bring people with you on your innovation and transformation journey, especially those who work within your own organisation.
However great your new innovative product, service, process or solution might be if people don’t believe in it, use it, follow it or sell it… the innovation will fail...
after working with birmingham children’s hospital on various projects for some years now we are proud to call them our chosen charity...