Designing the interactions with your customers so they always create value... Service with Teeth
Innovation in the services you offer to your customers
Designing and delivering brilliant training experiences that turn your staff into Service Heroes
From designing your service strategy through implementation, roll out and sustainability, we are with you every step of the way
Impact have had a great year working with New Look, getting immersed in their Customer Service Experience and meeting loads of brilliant New Look people along the way in stores, head office and contact centres.
We’re looking forward to another exciting New Look year in 2018 and beyond!
We learned a lot about resilience when carrying out indepth research into what makes the Marie Curie nurse remain resilient when doing the fantastic but emotionally demanding job they do.
They taught us that there are some very simple ways to keep yourself emotionally and physically in balance…. starting with a good night’s sleep!
So would you go naked into the office??? It is vital to bring people with you on your innovation and transformation journey, especially those who work within your own organisation.
However great your new innovative product, service, process or solution might be if people don’t believe in it, use it, follow it or sell it… the innovation will fail...
Check out the Impact Wisdom Teeth for great snippets of useful information >
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